The implementation processes contains software preparation and transition activities, such as the conception and creation of the maintenance plan, the preparation for handling problems identified during development, and the follow-up on product configuration management.
- Transition: a controlled and coordinated sequence of activities during which a system is transferred progressively from the developer to the maintainer;
- Service Level Agreements (SLAs) and specialized (domain-specific) maintenance contracts negotiated by maintainers;
- Modification Request and Problem Report Help Desk: a problem-handling process used by maintainers to prioritize, documents and route the requests they receive;
- Modification Request acceptance/rejection: modification request work over a certain size/effort/complexity may be rejected by maintainers and rerouted to a developer.