Maintenance
The implementation processes contains software preparation and transition activities, such as the conception and creation of the maintenance plan, the preparation for handling problems identified during development, and the follow-up on product configuration management.
  1. Transition: a controlled and coordinated sequence of activities during which a system is transferred progressively from the developer to the maintainer;
  2. Service Level Agreements (SLAs) and specialized (domain-specific) maintenance contracts negotiated by maintainers;
  3. Modification Request and Problem Report Help Desk: a problem-handling process used by maintainers to prioritize, documents and route the requests they receive;
  4. Modification Request acceptance/rejection: modification request work over a certain size/effort/complexity may be rejected by maintainers and rerouted to a developer.
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